We started using her 10 years ago over last 3 years price more than doubled for a simple return no matter how early you bring in they are not filed until last minute. We asked for a printed copy of our taxes this year and we’re told we would be charged an additional 25 dollars this will be our last year dealing with her! There office ours are limited also . Not convenient. Only open 4 days a week and after today closed for next 6 days unbelievable

Everything was fine first three years. Fourth year I was overcharged by triple the amount. New office manager refused to give a detailed account of billing. Never received any contact from preparer. Took same taxes to another company and was told that amount should be a third of what was charged. Never going back!

Extremely Poor service, I hired this firm to do my 2021 tax preparation for my company. They were also hired to do my personal taxes as well. They never prepared my tax returns. They were paid every month which I have receipts of. This should have been done in a timely fashion. 2022 rolled around and I kept asking them when they will have my 2021 taxes prepared. The Company kept dodging my question. On May 31, 2022, I fired them because they did not prepare my taxes and I could not get any answers about when tax preparation will be complete. The only answer I got was from the Accountant Jennifer that was assigned to my company, that it was sent to the owner for review. I have a very small one-man operation company. Very simple to do. I had to hire a new CPA and pay the new firm to prepare my 2021 tax returns. This cost me a lot of money to pay for a new firm. I had already paid Hooks CPA to do it. I have also had to pay penalties for late filings on both state and federal taxes. This firm was paid in full to do a job and that was to prepare my taxes. Which was never done. I am extremely disappointed. It has caused me money which I don't have, due to high unprofessionalism. They have had lots of turnover with employees due to the poor quality of management. Prior employees told me this. Be very Careful. I am in the process of consulting with an attorney and filing an complaint with the state board. Update 2020 taxes accordingly to the irs we’re never filed by this company which I paid for . How can this firm be still be running with their negligence . Hooks Cpa stated to me even though she is the tax preparer does not want to deal with the matter of her negligence behind the 2020 tax year . She saying the irs is wrong she filed and sent the return .

A few years ago, on the recommendation from a trusted friend, I switched accountants and began using Hooks. At the time, we had a small business and have since sold it. During business operations AND through the sale of the business, Hooks has guided us ALL the way. We also use Hooks for our personal taxes. In my opinion, accounting firms that will jump through hoops for their clients are rare—Hooks is one of them and I cannot recommend them enough. Client for life!

Chasity and her staff have been an amazing asset to my business over the past 3 years. They always go above and beyond for me on everything I need from finding out what kind of documents I need to make improvements. To helping me set up new employee benefits. Very thankful I chose hooks for my business accounting services. Would recommend them to everyone!

I have been a client of Hooks and Associates for some time. Last year the data input was running behind on a monthly basis. When it got into tax season it was as far behind as 3 months. Unable to manage or lead my company becuase of lack of financial data, I said something to Chasity several times and was told basically if was not their fault. They never filed our returns for 2017 leaving us in major bind. I found a document from their logmein account that stated over 4,000 transactions were not uploaded.

Worst tax experience ever! Very uninformative and unprofessional. I didnt receive an email of acceptance until two weeks after filing. No one notified me of my taxes being rejected 3 times...and then they took it upon themselves to mail my return without my consent, adding an additional 6 to 8 weeks to the process. When I called to question the rejections, Mona the administrator seemed to have an unpleasant attitude as if I was bothering her. I was told I was rejected due to my son's social security number which was odd because I never had any issues with the years prior. This immediately made me go back to read the fine print of the paperwork in detail. I then noticed a flaw in my son's name, which they swore wasn't the issue. Also, they checked the wrong account type of my direct deposit and made up my occupation as "oilfield" when I clearly made them aware of me being a contractor for the U.S Army in Afghanistan. Now I know the latter won't effect my refund, but you have to admit still pretty unprofessional in my opinion. What happened to confirmation before submission? Giving them one star is being too generous.

Hooks & Associates does bookkeeping and taxes for my small plumbing business. Chasity Hooks and her team keep me organized and offer helpful business advice. My accountant is Tiffany and she does a wonderful job. I highly recommend Hooks & Associates.

I Recommend Hooks CPA!!!...My Husband And I Were Referred To Hooks in Order to Amend Some Past Tax Returns. We are Highly Satisfied and So Grateful to Chasity and Her Whole Office Staff Who Were Very Welcoming and Very Professional...Going Forward We Will Only Being Using This Firm for All Taxes in The Future!!!

I have been using Chasity Hooks for my CPA work for more than 8 years now. She has saved me countless amounts of money, fixed problems and consistently delivered quality and professional service. I just cannot say enough about her and her team.

Chasity Hooks and her team go the extra mile to take care of clients. They always answer my (many) questions, and they even submitted my Economic Injury Disaster Loan for me. They are an indispensable partner to my business.

Top choice for my line of work. I was recommended to Chasity when I went from being a regular oil company employee to an oilfield consultant, having never worked this way I was clueless about the process of operating this type of business and other nonsense regarding taxes etc...Chasity and her team have been VERY patient with me throughout this process, they have helped immensely with my first Business tax return!! If I've ever needed time to discuss things she has been very accommodating, knowledgeable and straight talking, no thesaurus needed, (well maybe once, but that says more about me than her!?!) . None of them have laughed (at least not outwardly) in response to my avalanche of "here's a stupid question for you" questions and even though at first I felt like a kid going to see the principle, Chasity has assured me (countless times) "It's YOUR money Paul" which made me feel top notch. Talking with Chasity I realize how much I do not know about this tax thing and when we are done talking I feel that little bit smarter! Great job from an excellent team, very accommodating and thorough with their no-nonsense human approach to doing business with humans. (Even Scottish one's) 10/10 !!!

First class service all the way. My taxes were filed in a timely manner and got me back way more than I thought I would have received. Helped me get all the information I needed after the flood to make sure I got ever possible dollar. Thank you for all your help and great service. Hard to find these days.

Over 10 years of the greatest experience!!!, Chasity and staff have always gone above and beyond to inform and organize all my business and personal needs. Honestly would not be able to stay organized without the help of this firm. thank you guys for all the hard work and dedication!!!!

Chasity was awesome! She did my taxes quick and made it super easy for me! Will be using her services from here on out!

Was an absolute pleasure to work with the staff at Hooks! Great crew and always available to answer any and all questions or concerns. Definitely recommend them!