Bruckner's Mack
Company
3.7
15 Google reviews

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Working hours
Working
Monday-Friday
7:30 AM–5 PM
Saturday
Closed
Sunday
Closed
About Us
About Us

The history of Bruckner’s Truck & Equipment explains a lot about the company’s philosophy and commitment to customer service. In 1932, B.M. “Bennie” Bruckner, Sr. founded Bruckner’s Garage in Amarillo, Texas, and was awarded a Mack Trucks franchise in 1948. With a strong sense of determination, ingenuity, and commitment to serving customers at the highest level, Bennie established a business that has prospered. Even during the early years, Bennie believed in hiring good people who were equally committed to providing a high level of customer service. His philosophy provided inspiration to his son, Ben Jr., who passed in 2012, and now his grandsons, Brian and Chris.

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A total of 15 reviews

Reviews of our users
Reviews

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Jody Automotive
5
Jody Automotive

This is Mark from Maztech/All Tech in Fort Collins . I just wanted to express how much I apprciated Matt's (parts dept) efforts in finding me parts for a Mitsubishi Fuso Truck. He was more than helpful in sending me diagrams and helping me understand the proper venacular in parts descriptions and getting them ordered and sent quickly. I highly recommend him and Bruckner, they are very helpful and we appricate his efforts immensly. Thank you again Matt!

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Tip Top
5
Tip Top

Very professional customer service thank you sir for helping me out with the chains and other items I purchased ??

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fabian Martinez
5
fabian Martinez

Great experience awesome customer service knowledgeable personal awesome selection

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christy willard
5
christy willard

The best place in town for all your needs.

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Julio Huerta
4
Julio Huerta

They do not speak Spanish

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Azer Ademovic
5
Azer Ademovic

This shop is amazing. We had a waterpump go out and they completed the work in 24 hours with constant communication from Larisa and at the end Colton. The service foreman was awesome and super fast with the job. Highly recommend this shop to anyone. They are straight forward and get on the job right away! Thank you all so much.

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Mike Sekulovic
3
Mike Sekulovic

This service is good but they are very slow. A small service (change of oil and three filters) lasted four and a half hours. A thing that ends in 45 minutes, an hour at the most.

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Slawomir Socha
5
Slawomir Socha

Fast unloading, friendly staff.

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Mike T
1
Mike T

The service department manager was honest and nice but the main guy who runs this dealership is exactly what a trucking company does not want to deal with. I think his name was Brodie! Absolutely a jerk! The only reason he's been put in that position is because he will stick it to the customer Everytime and the owner loves the fact of the money rolling in. He definitely does not care about the customer and makes it very clear that the only thing he cares about is money!! Stay far away from this dealership folks!! Maybe you should change the way you talk to customers Sir! Your people skills are that of a spoiled child!!!

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Cody Smith
1
Cody Smith

Attempted to call the parts department a total of 6 times between 6pm and 6:30pm and had no answer or was hung up on each time. In dire need of parts in order to get a truck out and back on the road.

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Joe Siravo
5
Joe Siravo

We just bought a Mack dump truck and it needed a bunch of new stuff. Amanda in parts made getting everything we needed super easy and got it delivered right to our shop, we will be back up and running in no time thanks to her!! I highly recommend Amanda and Bruckners

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Tony Pindostan
1
Tony Pindostan

Outrageously expensive prices. Arrived with a check engine light on. They said they just needed to update the software and it wasn't covered by the warranty and they wanted me to pay them $600. I called Mac myself and found out that the system update was covered by my warranty and they were surprised that the dealer was asking so much for it. And what's most interesting is that check engine light came on the same day I left them. I have all the estimates to prove my words.

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Dusty Strouse
1
Dusty Strouse

I haven't bought anything from the shop I called to try to get some advice because I'm in the area.......Hey your shop service guy that says he's been there for 18 years working on Mack trucks that speak Spanish very well sounds like you hardly speaks English....... He said he's never heard of this problem with Mack trucks and their turbos..... I've had two brand new Mack trucks I'm driving one right now A 2024 and I had a 2021 and they both had the same problem..... On this one it's like it's not a locking nut that holds those blue rubber pieces on to the turbo..,.. so two of the screws were almost completely loose one of them was hanging on by a thread...... So if I didn't do my pre-trip I wouldn't even have noticed it and then I would have had a turbo problem again.. the same thing happened with the 2021..... And then when they fixed it it actually just blew out the blue thing... My boss has probably bought 20 Mack trucks brand new and he said it's a constant issue with almost every single one of them.... So I'm not quite sure how this guy says he's been there for 18 years and he's never heard of this problem I know two different companies and myself who have all had this problem with a brand new Mack truck.... I just hit 10,000 miles with this truck... And last night when I did my post trip inspection if I didn't notice those nuts being loose my turbo would have fell off......

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mr Highway D
4
mr Highway D

FOR A DEALERSHIP SHOP!! Which I typically don't like I'm going to say if I can make it here I can trust they'll put me back on the road soon as they can. I HIGHLY RECOMMEND NICK GREAT TECH!!!!!

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Brian Yarbrough
5
Brian Yarbrough

Amanda in the parts department is absolutely amazing! Very sharpe and professional, great customer service and very polite. Definitely recommend her for all your part needs! She went over and beyond to make sure I got every part I needed to complete my repair. I give her 10 out of 10!

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