We brought in our 2022 Newmar Dutch Star to have our 36k mile chassis service performed. The team was amazing to work with. They bent over backwards, were excellent with communications, completely professional and extremely friendly. I had brought up a concern we had about the side radiator fan gearbox & U-joints. This had been an issue with several other owners and thankfully the technicians verified that ours was failing. It added an extra day for service, but we feel fortunate to have addressed the problem before complete failure. Nice camping spots with 50amp service, water & dump station available. Excellent lounge with washer/dryers, restrooms and showers.

The customer service was great, for the most part. Had an issue with a second shift gal who was argumentative about certain issues we wanted addressed. The facilities are immaculate. Nice big recliners, free laundry and showers and a quiet room to catch a nap. The 2 gals who work day shift/first shift, Ashley and Cortney, were wonderful. Adam was helpful as well. Management was great and worked with us on the issues we needed addressed and overall, our 2 day visit was satisfactory.

The lack of communication between managers, front desk, mechanics to customers is ridiculous. Not only did I have to continuously call front desk at service department to let me know what was going on. Courtney put me on hold, left, never came back until someone else picked up. We waited 2 days at the hotel across the street as they “double checked” everything and they even suggested repairs outside of what was asked to do. Finally said we were okay to go and FAILED TO TIGHTEN ALL LUG NUTS ON PASSENGER SIDE WHEEL HUB! Did not want to take accountability when I called to let them know. Please if you come here, double check their work before you sign papers and leave the property. Mechanics claimed they did not touch the lugs but the truck did not arrive like that to begin with. The only way for all lug nuts to come loose is with a PSI power drill! It’s the fact that the wheel could have come off on the highway and caused us our lives and an accident. I mean completely unprofessional and zero communication.

I’ve been at this location several time both times as been a great experience Cortney service writer friendly and communication with me was excellent, Ryan Edward the tech that has work both times on my truck made sure I understood what the problem was and communicated with me as well. They got me in and out as quick as they could and pricing was reasonable as well I will continue to come here for service needs when I’m in area and I’ve also bought parts there also reasonable price !

Better place than most for repairs though it took longer than normal they were friendly. However should consider getting a new cleaning staff. They swear and complain the minute they come in up and down the halls. Then we’re discussing that one of the dryers were broken or something and didn’t bother to tell me. Had to figure it out after they left.

Came in with my truck derated and got me right in even though they were busy and found the problem and took care of it so that I could be on my way home. Very friendly, nice, clean place while waiting. Thank you Amal and Joe for taking such good care of me????

I broke a drive shaft on I-80. Got the truck over to these guys. Gene in the driveshaft department went out of his way to help. 8hrs later i was on my way new driveshaft,brake chamber and rear end yoke! There lounge is also the best?

They did awesome job on my truck and had it all completed in 2 days instead of 5. Thank you. Everything went so much smoothly than my last facility i delt with. The front counter ladies were so nice and professional. They had a handle on everything thank you Ashley and Courtney. I was impressed by Ashley how she can multi-task and handle us truckers. I look forward to next time. God bless and Keep it Great

Had a known problem with a power distribution module on my new RV. Adam was very helpful and was able to take me right in (vs. another Freightliner shop nearby who had a 1.5 week wait just to see me). They diagnosed the issue and determined that they needed to order the replacement part, which arrived the next morning. Was impressed that they had 8 brand new RV spots in the back that included power, water and a dump station so that I could stay in overnight. Would definitely recommend.

Service Location Almost brand new facilities Right to the point where the fault was with bunk heater Checked in 19:30 got my truck back before midnight, obviously was a kind of minor thing which wasn't fixed at Doggett Laredo TX Kind of pricey but good service is hard to find Thumbs up ? for the 2d Shift

My rv was having transmission error codes and need a new heating core. They got it in right away and finished it in a reasonable time. Then, when I brought it home I noticed that there were missing screws on my dashboard and the dashboard was not properly put back together. So I had to take apart my whole dashboard and put it back together again while having to find the correct missing screws and purchase them. Managers responded to my phone call the next day and took care of our issues and said the mechanic was newer and will have a stern talk him. Also order a couple of parts from them and they were very helpful with that.

Pulled into the dealership with a pretty tight schedule and a few service items on the list to get done on the truck. The advisors took note of my schedule and we prioritized the work items. The next Morning, I had an estimate in my email, which I approved. They got all but the “low priority” items taken care of before my departure time. It was a great feeling for them to understand my schedule, work with me inside of the schedule, and do it with great customer service. I will definitely be back. Thank you again.

Ashley was amazimg if it was not for her i would have lost my mind on the business . they were given the ok to fix the truck and replace the CB radio i went ti the hitel the truck was di e in the sat nibody called to tell me then i get there monday morning and the cb was not even looked at then they said the closest cb radio was in Canada . Ashley saved my day got my truck back in i got the parts persinally for the cb ñext door to the truck center at the flying j and tjey are installing it now . once again if it was not dor Ashley i eould have lost it hard on somebody . Thank you Ashley your winderful

Excellent shop!! DEF pump went bad in the middle of Chicago. Arrived in the morning to the shop and was out of there same day. The tech Alyssa did a great job and Cortney and Ashley were great at the service desk.

This is one of the best Freightliner I’ve visit this is a very clean and new facility. The staff is very friendly we enjoyed ourselves. They gave us something to eat and coffee and cookies and very enjoyable place. Everyone is very nice I would recommend and come back again.