I recently had an encounter with the lady at the service front desk, Jennifer Benoit. unfortunately, it was far from satisfactory. Despite her claimed list of experiences, she seemed oblivious to basic customer care. The way she handled customers was disappointing, treating them as if they were inconveniencing her rather than valued clients. Moreover, it was concerning to observe her lack of consideration for customers' needs and preferences. Additionally, there were instances where she generated unnecessary expenses, which only added to the frustration of dealing with her. This behavior creates an unwelcoming atmosphere for customers and undermines the company's reputation. If I surrendered $30K bill for the service of a single truck at once and being rewarded this manner tell me what you expect I hope the management takes note of these issues and addresses them promptly to ensure a more positive and customer-friendly environment in the future.

The mechanics did a great job. I wish the drivers lounge was better and they had a shower for the driver's waiting there for a few day's. Otherwise, great customer service.

Recently bought my new truck Volvo VNL64T860 from GATR Truck Center at Sauk Rapids, MN. It was one of my great experience. Its actually my first time of buying a truck, you know I used to think the process of buying a truck is gonna take couple of months and headache with paper-work, but it only took 2 weeks, to get approved and finish up with paper-work. The sales person Jeff Smith he was really professional answered all of my questions regarding truck, guarantees, and so on. He even picked me up from the airport, when I arrived to MN. Also Danielle from the financial department she handle all of my paper-work, answered all of my question regarding finances, payments. Overall, I'm really satisfied with my purchase. With GATR Truck Center you get 100% Customer Satisfaction and No hidden fees. Highly recommend if you wanna buy truck.

Had a problem with my 2016 Volvo. Called there shop and they were able to get my truck in to have it Diagnosed. When I brought my truck in to have a diagnosed They also did a inspection on my truck. And pointed out a few things that need to be addressed. They repaired my truck and I was on my way. They did great service. I would highly recommend them.

Don in the service department is very customer friendly and oriented.

We brought our truck(Volvo 860 2023) to this shop and requested from them to ONLY do the fuel filter change! After one hour of our truck being in the shop they came back to us with an estimate of $577.70. We never asked for an estimate we were specific what we wanted done on the truck from the beginning, however they decided on their own without our authority that they should do something else! Stay away from shops like this one! They are a rip off and very UNPROFESSIONAL!

Do not buy parts from them. They won’t honor the warranty. Forget about it, go somewhere else. We bought a water pump that 3 months later failed. We sent them the part back along with the warranty form they have us fill out. The warranty was never honored. This is only a couple hundred bucks but imagine if you buy a big ticket part from here. Good luck!

Great service and quick to get me in and on the road again..

This is the worst place I have ever encountered, they are totally scam, they charged me $1,586 without fixing anything. Please avoid this rogue guys especially if you are #SOMALI or have an accent.

Placed order June 2021. For a new 2023 Volvo truck. Truck was suppose to arrive 1st or 2nd quarter of 2022. Sales rep with my order dropped the ball. Ignore emails and calls Jacob and his manager Carlos. They say can replace order for truck and wait another 15 months because they don’t know what they did with my first order and have all confirmation emails. Volvo should keep eye on all dealership orders as they are cheating us customers

They were awesome! Had a rear drive shock break on Friday night and faced loosing my Saturday load pick up. I called and they had the part and squeezed me in first thing Saturday morning and had me in and out fast. They saved me from sitting all weekend. Thank you guys!

I went to GATR for an interview. I'd expected the service shop to be like you would imagine a shop to be. I was blown away by how clean and organized it was. The people I had met there are respectful and professional. I have to say that the men and women at GATR are truly best in class. Hats off to them!

This is the friendriest place in the world!!!! The service manager is top notch, the mechanics are super friendly and extremely knowlegable. VOLVO SHOULD BE EXTREMELY PROUD to be represented by this group of people. They are so driver oriented and get the work done fast and accurately!!!! They go above and beyond to provide great service and make their customers happy!!! We have not found any place out there, that even compares to them!!! We will always go to them if possible, they are #1 in our opinion!!!!

Went in for a fuel leak repair (i showed them when the leak was) i even picked the part up and brought it to them. They said it would take 1 hr to fix and they allegedly spent 4 on it. Then told me they moved/bumped some lines and now it has an audible air leak but they wont fix it for free because “that happens when you move lines”.

Too much trouble for parts guy to figure out parts store sold. Would rather transfer call then do his job. No wonder got the wrong parts. Avery is very good and nice. Wish I would have got him instead of the weak link..

I cannot recommend this place at all. They installed the wrong sized rear bearing in our Workhorse motorhome, then refused to refund our money after another shop had to fix their mistake. If I could give them a zero star I would.

Purchased a used semi. Everyone was fantastic. They installed a wet kit,split my tank and added another tank. Everything was right and worked perfect. Thank you Carlos, Danielle, Pat, and Greg!