My truck lost a radiator on Friday they got me and my trailer in without hesitation. Truck was done Monday evening with little to no downtime. Staff was supper friendly and kept me informed the entire time. One of the easiest repair shops I have ever dealt with.

Took 4 days to service my truck and I originally brought truck in because I had a flat tire and was due for service so figured get everything done at once. We'll 4 days 3,400 dollars later my truck receives 70,000 mile service but tire they charged 115.00 to repair was still flat and was told at that point a rear tire being plugged is only a temporary repair but mine wasn't even plugged the nail didn't go through the tire it was just in tread and all they could figure is valve stem must have dirt inside making it leak and after all it is just a temporary repair but they would be happy to put some air in it so I could leave. I took it to Poomps tire and they found a nail and plugged it no problems since.

They are high quality and very professional. The big assortment and you have choice at the price list between different manufacturers. Also this center so clear and brightest. I had waiting just couple of minutes and bought king-pin on Kenworth 2006.

Two stars because of the following: 1. hard to get estimate time when they will start to work with the truck, they don't answer emails with questions 2. the don't accept debit and credit cards due to their "company policy", when we sign out the check for them, they also refused to take it.... so we have to drive to the bank and ask them to issue a bank check. That redicilous! We came from different state and had to spent a lot of time trying just to pay for service!!!! Never seen customers are treating like that in other shops! I hope they did the good job.

Only came in for PM service,staff is very Friendly and courteous,well received at the service desk(by a beautiful young female) Service took 3 hours waiting time due to an air leak i had over the transmission,back to the review,the place have very clean restrooms and everything is so neat,don't leave without walking by parts cause is also a nice area,hotels very close by in case you need to stick around for a mayor repair.Added some pictures so you can see the waiting room(lacks from a microwave)

Dan in parts is always helpful and promptly gets me what I need

The receiving of a new truck should be an exciting moment for all, but unfortunately due to international problems it wasn’t. Feel sorry for the employees that have to tip toe around this person of charge. The few others I briefly encountered seemed pleasant and helpful.

This is MY experience with the service dept at Gabrielli Kenworth Dayton, NJ. It is difficult to understand the amount of unprofessionalism and callousness I experienced at this location. I called in the middle of December 2022 (17th) to inquire about bringing my truck in for a service repair. I was told to bring it in and it would be about 2 weeks before it could get in the shop for repair. I called to follow-up at the beginning of January and was told I was "on the list" and should follow-up in a few days. I called at least 5 more times as it was now at the END OF JANUARY, more than 6 weeks of waiting while my truck just sat in their parking lot. I never once received a call from them on an update. Not once. I don't live far so after being extremely patient I decided to stop in to find out what was going on. I sat in an office and spoke to a young lady who could not explain why it was now 6 weeks later and could not offer me anything other than "you're on the list." A manager happened to walk in the office so she turned around to ask him about my truck. Without even the decency to look at me he said, "no time soon" and just walked off. It was extremely unprofessional and disrespectful to a customer. He could have had the minimal amount of decency to look my way since at that point I'd already waited for 6 weeks. At the 8 week mark I went in to get my truck to take it to another location. The lady (I think Deanna) told me "please don't take your truck, I spoke to the manager and he said you will definitely be in the shop next week" so reluctantly I agreed. As unbelievable as it sounds I called the next week because of course they never call and was told, "we have no idea when your truck will get in the shop" and I should continue to just keep calling back. It was at that point that I had enough, it had been 2 months (I was promised 2 weeks) and my truck had only been moved around their parking lot. I went to get my truck. The lady at the front desk went to speak with a manager. Again, he didn't even have the decency to come out and speak to me. At minimum to acknowledge the fact that it cost me 2 months of my time and NOTHING had been done. They didn't call to update me even ONCE. He just told her, "give him his keys." I took my truck to a different location and within 3 days, the repair was diagnosed, warranty approved and repair had begun. The service dept at Gabrielli in Dayton scrapes the bottom of the birdcage in my opinion when it comes to treating their customers with even a modicum of respect. I was lied to, treated with zero respect and I believe they had no intention of repairing my truck. Why they did this, I have no clue but they earned this review.

I buy all my parts here. And the parts dept staff is awesome. The shop is busy but I do all my own repairs so I can't comment on that.

Just a word of wrong . They kick you to the curb as soon as the write your truck up that would not be a bad thing if you live around that shop but us OTR drives have no where to go and they try to hurry you out , they lady got mad because I had to find a hotel and a way to get there .

Extremely nice shop employees other than ignorant service manager Danny. He assumed I done something wrong and yelled at me twice for no reason. I kept my cool always because I understand the level of intelligence is vary by person to person.

Worst place to buy part if you buy wrong part no return on it or exchange plz make make sure before you buy

If a customer tries to prove that he is right then they don't like it , they get angry too, raise their voices as well , very very expensive and very very delayed service regardless you bought truck from them . Their massive delay hurts me financially so I will say good bye , nice place but they need a nice honest friendly staff

I've never had a good experience in this facility with either Parts or Service departments. Came for a simple hose that should be in stock only to be told 7-10 day wait. I took off the bad hose from my truck and had one made in a hydraulic shop for 1/3 the price in under 5 minutes. You asked...

Enough parking for a semi (I think they should, cause they sell trucks and truck parts) and easy access. Many parts aren't available due to nationwide shortages and backup orders. New and used trucks for sale.