Great service these people deserve a million stars. They're absolutely amazing. They're courteous and professional on all level. They update and communicate on each steps to repair and they always makes me feel valued. They worked on my truck and solved the issues in a timely manner. They understands the importance of a owner operator being back on the road to make his hustle and for that reason I will ALWAYS visit TRI-STATE TRUCK MO , should I havany repairs to be done on my truck. Great people . Thank you so much for Nextran and Good service

Been coming here for years since I live close by. People in the service department have always been nice and friendly. I've got an '07 Volvo. I've been in it since '07. Company I leased the truck from at first was in charge of the maintenance. First clutch I got over 500,000 miles out of. As I did with the second also. Around 2012 I got it paid off and that's when I became a regular here. Had a few issues here over the years. But mostly minor stuff. But getting a clutch installed here has been a different story. They have installed the last three. The first clutch Springfield installed my mileage was 1000110. It lasted 391,433 miles. Not as good as the first two. But I can't really complain about that. Second one they installed on 11/19/2020. Made it to 4/29/2022 with only 96,125 miles. Under the 100,000 miles warrantee but over the 12 month part of the warrantee. OK, Just my bad luck the first time. But that one they installed on 4/29 was just replaced on 8/9/2023 with only 82,828 miles. I'm very easy on the clutch, hardly ever depress it while driving. I float the gears. Take it out of gear if I have to stop for long, like for a train. It was replaced in Omaha by the Volvo dealer 'TEC'. A little gear has come off. They said they have never seem that happen before. The mechanic showed me a piece of wood that is used in shipping the pressure plate. There are two of them. He said when installed and torque properly they fall out on to the floor. He said it appears it wasn't installed properly. In the picture that's it on the left. The other two are what they look like before. The shop manager in Omaha called the manager in Springfield. Forrest the Springfield's manager wasn't willing to help out at all. Not willing to do the right thing. Says right there on the bill they didn't install it properly. I now feel now these last two both weren't installed properly. They were Springfield's fault. There is no way my driving caused two to go out before their time. I just wanted them to acknowledge that they bare some of the fault on this one and give me a little help. These weren't defective parts that was installed. This is Tri/State screwing up the job. Obviously they are only money driven and could care less about their customer service.

Came in late on Sunday before they closed for a wiper motor issue. The service manager promptly verified the fault (recall). Fixed the issue, and pushed to get the repairs done. The staff is friendly and makes sure to meet the needs of the customer. I would give them more stars, but it only allows 5 star. I will definitely try to come to this dealership in the future for any issues with my truck.

Just bought our truck from a company that made the Mack MD6 into a Septic tank pumping truck. 2022. Had a few issues with the truck and called Forrest at Tristate in Springfield, Mo. He made an appointment for me to bring it out within two days. I waited for the repairs which we all taken care of. Very clean shop. My questions were all addressed with courtesy and respectfully.

The service dept is top notch. I had multiple issues with the truck, but these nice folks helped get all the bugs out, as quickly as possible. I can't say enough good things about the service dept. Forrest, Sean, Andy, and the entire crew! 5 stars!

I waited 3 weeks for my truck to be repaired, that's what kind of ani pipe they put on my truck !!!

The people of this place are really nice and friendly , My Volvo starter was jammed they did diagnosis and replaced in 3 hours, really quick. I didn’t expect that Thanks

Was a help place to buy parts. Customer service is excellent.

Forrest, went above and beyond his responsibilities. I definitely refer anyone who has a last minute mechanical issue to come here.

Needed a part that only this dealer had and they were 3 hours away and they close at 7 and I left at 5:30. I spoke with Daniel and told him I need the part today somehow and he did what many won’t do nowadays. He allowed me to pay over the phone and left the part outside the dealer for me in a safe spot and sent me detailed pictures to know where the part is at. Daniel in other words saved the day because I had to get the truck done in the same day since it had a load booked on it the same day. Highly recommend this dealer and highly recommend speaking with Daniel when calling. Thank you so much Daniel.

Great shop,friendly staff. Walked in with a possible derate ,but turned out it’s just wiring issue. They are a bit expensive..but they are definitely professional. Highly recommend the place!

Okay, 15 years of service now. Changes in staff and shop and still great. old - Great team! From mechs to admin they have partnered with me for 13 years watching over my 1.6 million mile D-12 in a 780 and still rolling. Sometimes quick, sometimes backed up but treat this O/O with respect and do their best to make sure it is right.

Been using these guys for a few years now. Since Michael and Sean arrived they have really stepped up their game. Thanks guys! BC

Volvos are just trash junk trucks period. Hoods fall off. It's always some code popping up. Poor quality trucks.

My husband blew a radiator hose while pulling a stretch trailer. Broke down and was aggravated. He called Tri-State and it was 5 min before closing, Daniel W. at the parts counter helped my husband out after closing. The part was paid for over the phone and Daniel delivered the part to my husband so he can get on the road. He went out of his way to help out a stranger driving a semi. Very pleased and very thankful for Daniel with his service and gratitude shown to help others on his own time. Thank you very much from the bottom of our hearts.

Not the good experience with the sales department. We booked the 5 trucks back in November at the agreed price. Now when one of the truck arrived they are telling and asking for 15000 more from the what we booked it for. First make excuse that you are out of California that's why there is surcharge when I talked to the salesman he don't want to listen and telling me he will return the deposit I made back in November