Thomas himself came to assist me in my truck tow and what started as an extremely stressful situation was lightened significantly with Thomas's arrival. Very professional but friendly and down-to-earth. He's a genuine good guy and I can only imagine he staffs the same kind of personality. Nothing bad at all to say about my experience.

I just collected my belongings from my beloved little Prius. I was in a collision Saturday ironically on my way to the hospital. During all the chaos and fear the one person I’ll remember is the gentleman and I mean total gentleman named Ray. He explains everything to me, the process of what was to happen and calmed me down as much as could have happened. He was kind, compassionate, courteous, caring and empathetic. I on the other hand was a wreck and had never been in an accident in my life. I was so scared and had one of the worst panic attacks of my life. Nobody on scene even called me an ambulance. The only person who gave me a sentiment of hope was Ray so even though it was very brief and not a big deal to you it was everything to me. Thank you for doing your job with such compassion for fellow humans and for humanizing me that day. I appreciate you. Five stars earned easily!

My truck was broken down at the very busy intersection of Independence and Oleander, GM roadside contracted Thomas Towing to tow me to the dealership. Thomas did not show up, I called them and the lady said it would be at least 4 hours, she was very rude, said there was nothing else she could do to help me and hung up. The Wilmington police dept had to call Wayne’s Towing on my behalf at my expense. The folks from Wayne’s Towing understood the urgency and were very prompt and professional.I would recommend them over Thomas Towing for sure!

I needed my car towed, I broke down in Southport and Cortney answered the phone. She explained that the company was a little short staffed but informed me that they would take care of me as quickly as possible. The driver showed up within the hour and was quick and friendly. I would highly recommend Thomas Towing.

Had a good experience with Sheldon, the Thomas Tow truck driver, after having a flat tire on Market St. He was polite, professional and very careful with my car. Would highly recommend Thomas Towing!

Great Service! My daughters car broke down and got to her within 20 minutes. Driver was extremely nice and helpful. Highly recommend!! Thank you for your fast response and help

I needed my bmw towed from the shop to my house. Told them now rush and they did it same day! Very professional and I put in a request to have the front facing my garage and they were able to do it! Thank you

I am very pleased with this company, they towed our Chevrolet Suburban 2.5 hours away. Driver Dany and Justin has done an extremely professional job. Courtney on the staff level dispatching the flatbed and taking car of customer service and payment wit No issues whats so ever. Also Justin the Manager for maintaining a very well great team to support our needs on a critical time for our SUV. We are satisfied and will pass the word for others that are or will end up it need of Thomas Towing & Transport service.

I was traveling on my bike had a flat they showed up fast great crew took me to a motorcycle shop.i was back on the road in a few hours thanks

By far the best and fastest service I've experienced. TJ was very insightful and actually told me how to fix my battery issue. However my starter went out after fixing battery and TJ came back and towed my car to my place.

They were very quick and great at communication! Chris was the guy who helped me and he was great! He let me know when he was on the way and how many minutes he would be. He charged my battery and followed me until I was safely where I needed to go to get my car fixed! Excellent service!

Easy and fast communication with the truck driver right after I called for help, the driver told the he will arrive within an hour but he arrived early I liked and was a pleasant and fast experience , Thank you so much and Thomas towing are the best.

I wish I had gotten the name of the guy who helped me! I was so miserable and having such a stressful time getting my car taken care of, and he was so friendly and hilarious that he cheered me up instantly! His estimates on when he'd arrive were correct down to the minute (unheard of for a tow company!), he was super efficient and awesome, and my whole day was immediately improved by how positive and cool he was. The tow was quick and efficient and the communication throughout super great. He was clearly dedicated to doing everything right and being awesome along with it. I'm die, thank you forever!

TJ was professional and down to earth. I did not expect a flat tire out in the dark in an unfamiliar area. Don't usually carry cash, So I wasn't able to tip him. He was so gracious, polite and proficient. "Dunkin Donuts card on its way to the office, TJ. Enjoy some goodies on me!" Thankful, Stranded at the Dollar Store

David Wright Was my tow truck driver and he was excellent. I was out of town and far away from home when my tires went flat. He showed up on time. He was courteous, professional and got me back to the Wilmington area safe and sound. This would be my number one choice for anyone that needs a luxury car towed. He got me checked into the dealership and put all of my information into the overnight box. The dealership was ready to work on my car first thing this morning and they have received all the updated information from David. He was excellent and I highly recommend him and Thomas Towing .

Excellent service! Both the dispatcher and TJ the tow truck driver were friendly and helpful. He had my car running in no time and ended up not even needing a tow.

After a drained battery and a failed jumpstart attempt, my USAA roadside assistance team arranged for Thomas Towing to lend a hand. I was notified of dispatch ETA through text and also phone! Communication at a time like this is appreciated!!! Ready for a tow, if required, CJ helped me out with a great attitude even through the rain! Thankfully his equipment worked and we didn’t need a tow after all! Thanks again. I will highly recommend your service. I’m glad my roadside assistance came through so well.

TJ is the BEST emotional support tow truck driver!!! My car broke down right infront of the drive thru window at Bojangles during dinner rush. Dispatch said it was going to be over an hour and a half. I tried calling some other companies and they were all very rude telling me they weren't doing pickups because they were to busy. So I decided to try to resolve this while I buckled down for the long wait with my 6 year old in tow, ran next door to Advanced and put 3 jugs of oil in the car, it appeared to help a little but wasn't quite what it needed to turn over. Well TJ arrived swiftly, way ahead of schedule, just as I lost hope. He picked the car up and moved it out the way of the window and inspected it for leaks, nothing. He decided to try his hand at starting it and she turned over with no fuss and ran like a charm!!! I don't think it would have happened without him. Thank you guys so much! Merry Christmas and stay safe!! Always have and always will use Thomas Towing!

I can’t put into words how grateful we were to have Matt help us out with towing - we have had a ton of car issues recently and he was so very nice and informative. This company is so lucky to have him. What a GREAT person!