I want to leave this review only as a construction method. But I bought an IPR valve for my dt466 and put it in and it didn't work. I was going to return it and they wanted me to buy another one and they would take it back to see if it really malfunctioned. I think it is disrespectful that they want to say that one is lying. I just wanted a new part that works since the one they sold me didn't work. I hope they resolve this soon as I have my faith with them waiting for them to respond if they are going to give me a new one or the money. How are they going to sell something so expensive and that doesn't work? Otherwise everything has gone very well. I always go with them, but this time I'm dissected

I previously put a bad review and bad rating for an incident, but honestly they have resolved my complaints as well as possible, and today I had a big problem with my truck to the point that They take time I can lose everything, and they have moved quickly and trying to solve my problem as quickly as possible, I want to give thanks for trying to help me.

Absolutely outstanding service! Tom and Joe in service are great. Had a 2022 MV607 Tow Truck have some emission issues. Came in at 330pm. They immediately diagnosed it and luckily for me it was covered under warranty. Dropped it off 7am next morning. They said they might be able to get it done by the EOD. It was done by 11am. I appreciate it so much guys!

Nice custumer service good parts prices

Employees were friendly and quick to get the belts that were needed for two different trucks. They were very knowledgeable and helpful. Great service!

Great place and great service writers and techs.. I was in derate due to a def doser valve failing, under a refrigerated load ...on a Friday and they got me in fast and out fast ...and were straight Forward with everything.. would highly recommend

GREAT CUSTOMER SERVICE ?. Had the parts on had very happy with the price. Chester had the parts on hold for me 2019 international x15, tensioner and belt. THEY ALSO helped me install the belt..

The. Employees were very friendly,and courteous to me. The repair was done promptly and in a professional manner, I'll recommended your service to anyone in need of your assistance in the Louisville area. Thank you for getting me back on the road quickly. Job well done!

Make sure you keep your vehicle locked . My vehicle was broken into and no compensation was offered.

My job leases trucks from here and they have great service. I had to drop off a truck and because they didn’t have any replacements there somebody gave me a ride back personally without a second thought. Got the truck back and serviced very quickly.

Worst experience I have ever had at a mechanic!! My primary reason for going to the dealership was to have my DPF (exhaust filter) baked. After 3 weeks of bad service and a high bill, I picked up my truck with a new ABS module warning light!! Initially the service was only suppose to take a few days with only requesting an oil change and exhaust filter cleaning. They attempted to sell me on replacing my bell housing gasket ( a 12 hour job) and rear differential gasket(5 hour job). Both billed at $130 an hour plus parts, plus environmental fee and taxes.... No thanks I told them, plus the truck has been parked in my driveway with no visible leaks on the driveway! Then I tell them I have to have my truck back and no longer want them to continue to work on my truck. They tell me it’s ready. When I arrive it’s not only not ready but won’t start for me to take it. They claim it was riding rough when I brought it in. NOT TRUE!! Then they tell me I need a $2,000 wire harness replaced!!! They ended up resolving the problem without replacing the entire harness, which means they were attempting to just up charge me until I talked to the service manager. Finally when I arrived to pick it up for the second time (a week later)the service guys couldn’t of been more rude!!! Now I’ll have to take it somewhere else to fix the abs module warning light..

I have had a bad experience and an unnecessary expense of money. I took them to my truck for a transmission failure and after making me pay $ 3759 they still hadn't found the problem. Then they said they had to change the clutch. It bothered me a lot and I picked up my truck. I do not understand how certified mechanics will not diagnose that the failure of my truck was the clutch

They consistently gave me the run-around when it came to doing a diagnostic on my truck. A week later I called and Bill said that they were working on my truck. About four hours later I went to my truck to get my laptop and found out that they never touched it. I don't understand how you can be a professional business and blatantly lie to customers like that

Overall we had a very positive experience. There was a mistake made on one of the parts that was ordered, and unfortunately it took another day to get the correct part in, but they did everything in their power to make it up to us. Thanks a bunch Bill!

Bill, Chris and the rest of that crew are fantastic. I needed a alternator quickly because I needed to get to Pittsburgh for a funeral and I was in and out in 2 hours and at a very reasonable price. Thank you for getting me in.

They are very helpful. Just started a trucking company and they helped tremendously with everything I needed. They even offer to oder things if they don't have it in store. I'd give 10 stars if I could I love this place!!!