That Service Department is AWESOME?. Identified my Issue. Communicated with me on what it will take to correct it and estimated it pretty close. Fixed the problem. Man can’t ask for nothing else. Now the $$$Price..kinda like ✈️flying 1st Class vs flying Coach. But as a Independent Contractor, you DEFINITELY NEED a crew like this locked in your cell phone for them Major issues.

This is a good shop that has a great service manager. Ben Crafton works hard to make sure that you are satisfied with the work his team does. I'm glad to know there are still quality shops still around. I will be back.

After hours fix! Nice guy and fast service!!!

I went to Crows to have my Carrier refrigeration unit fixed, the team was professional and polite. In an environment where so many shops try to rip off Truck Drivers and Owners,Crows is a honest shop you can trust with well trained Technicians. They also fix many brands of trucks.Despite being busy, they managed to work me in and get me back on the road quickly. If you’re in the Memphis area and need a repair or service you need to give Crows a call, you won’t regret it.

I came for a belt replacement and damper replaced on my carrier reefer unit. Another carrier loacatipn had already dignosted the problem but this location had the part. Good customer service.all employees made sure I was being helped. However I arrived at 2:40pm I saw my trailer taken to the bay at 3:05pm trailer was back in the dirt lot by 4:15 attle over an hour in they bay. Charged me 2 full hours of labor. Tried adressing the issue with the clerk at the service desk said "in the system the work done should be a 2 hour job". I told them to be fair and charge atleast 1 1/2 labor. Invoice was $1116.00.

Finally had to replace our old '07 Pete with almost 2 million miles. We happened upon this shop and found the perfect, slightly used 5700 Western Star. Bill and Shawn worked with us to make it happen! I was surprised that his was such an enjoyable experience. They treated us like royalty. Friendly, honest and professional. I'd highly recommend then if you're in the market for another truck.

They confirmed they have all the parts needed in stock, just to find out when we got there that parts need to be ordered. After telling us next day for several days we ended losing a whole week there

They are so good at getting me in and out.The workers are friendly and knowledgeable .Ben and Blake have good customer service skills.

If I could leave 0 starts I'd do it. Had my truck for 5 day without any updates - no quote, no estimate of repair nothing. I had to take my truck from there since nothing was happening and they charged me $1500 for diagnostics!

This place has always given me excellent service on my Utility Reefer trailer. If your ever coming through and need your reefer serviced or worked on, give them a call. They'll come to ya!! Tell'em Hambone Trucking sent ya!

Because they had an oil sensor I didn't expect them to have they don't just have truck parts

Nice truck center, selling trucks and fuel. We park our truck here for 165$ a month.

Beware Service department horrible. Mechanics horrible. Parts Department absolutely the best. Definitely stay away from service. no follow through.

Crows has been a good experience overall from beginning to now. We normally buy used trucks and optimize the performance of said vehicles. We purchased an automatic western star 4700sf quad dump 2021 from Bill Merical and company, and it’s been nothing but a profitable, good business experience. It’s about time to show a little love to the crew over there. Big shout out to Blake, the service manager. I’ve had a handful of issues working out the kinks of the truck; Blake and his crew are reasonably timely on repairs-usually having it done by the time they estimate. They stand by their work and are always very friendly despite it being high stress situations due to the nature of our business and down time. Highly recommend doing business here if you’re thinking about moving from a different provider. - Nate with Four Star Trucking Co

Ask for aundre @ the front counter! He works really hard on finding any part you need and very honest with pricing so that he can get you the best deal that you will not be able to beat anywhere else. He wants all your business to stay therr with him at crows. Got to love a fella like that?

On Wednesday around 7am I stop here to have my truck checked out because my truck was only driving at 5 mph, & my DEF gauge wasn't operating at all. The service lady and service manager said they would look at our truck sometime that day. I explained to the service lady and service manager that we was from out of town and dropped off two trailer at FedEx when the truck strop operating properly. After 3 hrs., I was told that they couldn't check or fix the truck because they didn't have time. My partner and I was blown away because we driven from Harrisburg PA to Olive Branch Mississippi, 1,000 miles away from home and away from our Families with no way of getting back home because our truck had broken down and was promised our truck would be check out by the end of day. There was 4 mechanic here it the truck bay walking around talking as if they didn't have a care in the world or if any work would or wouldn't get finished. The service manager had two mechanics in he's office laughing and talking as if we wasn't there at all. I don't understand why this company to allow there mechanics to act as though they don't have a care in the world about repairs to customers vehicles. If it wasn't for Beltway Companies Trucking, (International Dealer) 10 miles away from here fixing out truck we would've been stuck here trying to figure out how to get our truck repaired and back home safely to our Families. If you need your truck repair go to Beltway Companies Trucking, (International dealer) 10 miles away. I promise you you won't be disappointed. If I could have been able to give Crow's Trucking Center a (O) zero rating I would have. But I had to give them a 1 in order to do this disappointed review.

I'm here at crows truck center in Memphis and we've had our reefer repair four x now. All transcold authorized dealers. And in the end only crows got it done right. Artec Jackson was not only amicable personable and took the time to explain everything that wasn't done right by the other texts but he's a nice guy has a fresh family out the gate and he could use any support you can give him. I don't know him but I like him already. And I pray God bless both crows truck center and Jackson.

I can't say anything bad about the dealer. The service has always been good to me. They are about the same on prices like most service providers. As long as the products and services are good I can stomach the price.

Great. Had a problem with my reefer on a loaded trailer and they got me right in and fixed the problem fast.

These guys are excellent. Needed a part at closing time to pick up late and they made it happen. Highly recommend this group!