At Pilot Travel Center 476, we pride ourselves on being the premier truck stop in Illinois for all your trucking needs. Conveniently located, we provide comprehensive trucking services including fuel, dining, and rest facilities every day of the year, around the clock. With over three decades of experience, our dedication to excellence in trucker facilities has never wavered. Our facility is equipped with everything truckers need to rest, refuel, and refresh, ensuring a comfortable and efficient stop on their journey.
A total of 15 reviews
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A bit better with better people now. Only complaint recently is I wish they’d actually stock their drinks. Been multiple weeks and they refuse to stock strawberry banana body armor and path water as well.
Awesome! Great location, clean showers, fresh coffee and a good customer service.
Very neat and clean. Lots of options for coffee/fountain drinks. Recommend the breakfast burritos. Only negative was there wasn't really a RV parking area where the signs directed us in at.
Clean with friendly staff, good selection of fresh foods and coffee is always well tended. Only downside to this stop is a lot of the customers try to walk right through you, even when I moved out of their way and left plenty of space. I know it's not the store's fault but this happens each time I stop in on our route.
Pilot app is worthless for getting showers at this location. I was standing inside the door by the fuel desk attempting to reserve a shower but the app showed me not on location because some genius in the IT Department has the location identified as some spot on the road and not the ACTUAL building itself. Personnel inside store didn't seem to care to solve a problem by taking initiative to contact corporate with an issue that affects hundreds on a weekly basis..
Staff cordial attentive & cute. Place kinda tucked away from interstate & all the gogogo-ness. Try arrive by 5, get good spot (only 50) so time enuff to enjoy sunset
Two Pilot stores I've been to have these new coffee machines that grind & brew each cup fresh. It's been years since I've tasted coffee this good! ?.
Every time I stop at this place, there is a ridiculously long line with only one cashier working a register. The other looks on like their hands are tied and couldn't possibly use the other register. They have a good, hot food selection , but the service is horrible. It's called a convenience store because it's supposed to be convenient.
One of the cleanest pilots I've seen In a while. Shower was even clean ?
I've been stopping here everyday for the past year it's the only authorized stop I get trucking side pumps are constantly broke there hasnt been one day that I have been there that the gojo hand scrub is filled in the women's bathroom (women get grease on their hands to) their is broken buttons on the fountain machine no ice either no syrup or carbonation been very few times I get luck and have both I quit getting anything but pizza cause the hot food the last two times was raw chicken and then very hard dried out chicken thats been sitting way to long even last week the pizza was still really doughy and I had to throw it out it's the only time I eat or get something to drink a day due to my hauling schedule it's small things that need fixed just got to have someone who cares to do their job I've ran a truck stop before it's not hard to call in basic maintenance and clean
Very clean and nice. Showers were well kept thanks to Travis! Girls behind the counter were very friendly and helped me with the washer slogan I thought I goofed up. Overall one of the smallest but friendliest we have stopped at.
Candi is the best part of stopping in for 10h reset. She is without doubt, one of a kind. She is not your typical employee. She truly cares about her customers. She listens and makes things happen! She makes the best pizza, hands down! Every time we walk in, she knows exactly what our order is. She is absolutely amazing and greatly appreciated! P.S. Hi Candi!!! Great to see your amazing face again! Hubby got to eat all the pizza this time; lucky. Thank you for being you, and for bringing light into our lives. You truly are an amazing woman! *Virtual hugs*
I walked into this place, and was immediately greeted by two workers who seem to be in the best of moods of their life. First going to talk to my head was wow what great customer service as it was super early in the morning I'm talking like 3 a.m. and you can take the time out of your day when I know you are not feeling it to make sure you make your customers feel welcomed when they are tired clearly from driving cross country you get 5 stars out of me. Facility was kept very clean bathrooms were great. Definitely recommend to anyone on the road.
I was pleasantly surprised by Pilot travel Center. I stop for gas and went inside to use the restroom which was clean and was surprised to see that they had showers as well. the shelves were stock with just about everything you may need and the lady at the counter was very pleasant. I found this to be a great stop on a long road trip.
The gas is well priced and overall the store appeared safe and clean. All staff and patrons were wearing masks appropriately. However, the person serving food had a dry cough and appeared to be having trouble breathing. While checking out, I asked if employees receive paid sick leave. The checker's response was evasive, which I took as a no. I'll be avoiding Pilot stations until I can do more research on their policies.