Pilot app was having issues. Reserved parking on app wouldn’t work either. Once inside you could smell the cinnamon rolls and fresh coffee. Employees were pleasant and spoke to you which was nice. I checked out the laundry facilities and they seemed clean. Women’s restroom was the cleanest ones I have seen in a while. Smelled like they take care of them. Didn’t smell dirty at all. There were no boxes left in the isle’s like I have seen on other stores. No one person standing around without something to do. Everything was organized and full. Nice to see that this pilot cares. As a truck driver I see all kinds of places not cleaned or that anyone cares. Pleasantly surprised here this AM. I will be here for my reset so maybe the evening shift is where the complaints come from.. not sure. Will review again if that’s the case. There is a truckers chapel, several little spots to just sit and read or watch a show on your tablet. Today’s weather is freezing and the only thing I wish they would have done is provide the buckets non freezing window cleaner. Everyone I checked was frozen solid with wand still In bucket. Wouldn’t take much to fix that issue for the truckers.

Smaller fuel stop, but the bathrooms were clean. It's a little tricky to get to after coming off northbound 65, but only because people pulling RVs and some truckers struggle making the left turn over the R/R crossing. There's a Cinna-Bon for morning stops and some it's freezing compared to FL, I purchased a KY hoodie to put on immediately. Not a big selection of clothes for travelers as this is really now of a trucker's stop. There is a McDonald's & Subway here as well

Nice pilot truck stop that has plenty of parking and easy access off the interstate, this pilot also has a chapel.

Made a quick stop here today to get gas and a snack passing through on my way back home. The inside of the store was clean and it's also spacious. There is a McDonald's inside as well. The women's restroom needed a little attention but it wasn't too bad. They provide a selection of phone chargers, Knick knacks and numerous other things. The station was not busy at all, I arrived around 9pm.

I paid for parking 4 hours before arrival, but when I arrived there was no space for me. I contacted the Pilot employee, to which I received the answer: park where you want and canceled my reservation. people don't want to do their job. i paid but got nothing but a headache looking for another place to park. the employee did not want to look for a person who did not pay for paid parking but is standing in a paid space.. bad service..

Stop here for gas and some beverages, great service the store was clean as well is the restrooms .

I've never been treated so badly in my life! I reserved and paid for parking 5 hours ahead of time because I knew I would be late getting in. Rolled in about 9:40 pm and they were extremely rude and refused to ask nonpaying people to move. Sam, the manager, rudely declared that she didn't have to and refused to do her job. The paying customer means NOTHING to them. I spend a lot of money there every week. Should definitely be treated better. She rudely refunded my money and told me to leave. Did the same to the poor guy behind me. Don't waste your time or money there. I never will again!

Store clean, bathrooms clean, has showers you can use for a small fee, and employee's are friendly. I love the fact that Pilot has pretty much everything you may need available in one convenient location. Defiantley a one stop shop. There is a McDonald's and Subways connected to the store. They have Gas and Diesel and their prices are normally the lowest around.

This is the worst Pilot ever! The women’s restroom was beyond nasty and disgusting. As soon as I walked in the restroom I noticed paper towels all over the floor. Then I was overwhelmed with the smell of urine!! In the stalls there was toilet paper on the floor, not just one stall, EVERY STALL. The handicapped stall was the worst. There was an extreme urine smell and the floors were wet with urine, I assume it was urine. The cashiers didn’t seem to care when I brought the conditions of the restroom to their attention. I guess that made them mad because they charged me for a cup of ice that I didn’t get. I like Pilots and flying j’s above all truck stops but this one is just disgusting. Negative 0 stars is the rating I give them.

The women's and men's restrooms were disgusting. The store seemed clean upon entry but the restrooms needed to be desperately tended to. They were not overly busy, so it's inexcusable.

Worst pilot that ever visit and will never visit again as a driver working hard after drive all day and arrive at 1:00 am I reserved in advance an spot as usually I do and when you get there not spot available and employees said we can not do anything the only thing We can do refund your money, oh wow great solution when you the only thing that want on that time is get your spot to rest, that never happen to me before in any other pilot they always check in reserved parking if all driver has a reservation ticket and if not they move them, and to complete shower are dirty towels are old and spotted thanks goodness I always carry my own towels the service is not professional. The only good thing in here is the manager he was friendly I spoke with him in the morning to complain and he was nice just because of this 1 star the rest is completely a mess and no human deserve this service.

Stopped in to top off gas. Restrooms were clean and well kept. Plenty of snacks and warm foods ready. Coolers were well stocked.

Stop to put water in one of our tanks was getting to hot from the heat we hooked to the water put like 5 gallons to in the tank that was steaming the manager come over like blocked us in like we was doing something illegal! The guy in the inside said we can get water, wow never in my life have delt with someone. So rude!!!

Stopped in at 4 in the morning on 5/6/23 what great customer service we received from Susan and KJ. As truckers it’s hard to find customer service so friendly and helpful and bathrooms were beyond spotless. Thank you both so much for all you do for everyone. If I could give y’all more than 5 stars I would

Nice clean shower here 7 of them. A bit dim in them. Could use better lighting. Nice clean store.