Store is okay. Did not check restroom. Showers on the other hand were absolutely disgusting. You could tell it was just rinsed out no cleaner used. "Hair" all on the toilet seat and walls. Black mold in and around shower. Missing vent covers.

This is legitimately the worst shower I've been in. That says a lot. I come in and first thing I notice is the latch on the door is broken and hasn't even been fixed. Then I notice the towel rack on the side is broken. Literally hanging down. Then the other towel holder by the shower is completely gone. Just 2 holes. No one thought to repair it??? Then the mildew in the shower is plentiful. Then once I got into the shower (please have shower shoes) water comes on hot, but every now and then I'll hear a THUMP from within the walls then suddenly the water gets boiling hot for a second or 2. I had to time it to where I dodged the water every time I heard that thump. That is a plumbing issue. We truck drivers work too hard, we should at least get a decent shower. Don't say anything I said isn't true, in order to prevent that I've attached photographic PROOF of my claims. FIX THIS!

Thanks for reviews. Was about to purchase a shower here but after reading the reviews i’m now moving to next loves. So to the management just do something because truckers like checking reviews than anything else and will make decisions accordingly. So that means you are loosing a lot of money just because you’re are not serious with the business. I did not even step inside just parked finished my brake and now moving to a different place for decent services. Wanted fuel, food and shower but i ain’t gonna do any of those because of those showers.

Very small lot, but i got a spot for the night. Simple store no hot food to speak much of. Shower was good and hot. The place was clean. Good enough for me. Good stop.

It's a terrible place. after waiting for the bathrooms to be cleaned. The person in charge of that arrives and with the same towels that they put out for the clients to dry off. That person cleaned the bathroom with them. The only thing he did was dry the bathroom. He didn't even clean the toilets. and I know that because she was watching it. She was sitting right next to him waiting for him to clean the bathroom. it's disgusting

Love coming threw here clean showers and pleasant staff when we stop

Marketing, business, marketing and that's all. As a truck driver, loyal customer of Pilot/Fliyng J, I want to say that I hate to stop by them for hygiene services. A proverb says to take care of the hand that feeds you. The truckers bring so much money in these fuel supplies and we deserve to have best services, a nicer corridor, some renovated and clean showers and, last but not least, a warm smile at the entrance from the team. Shame, degraded day by day .☹️

This truck stop is absolutely disgusting , showers are nasty I watched the lady cleaning the showers with the same dirty towels that were there.and then go get clean towels with the dirty gloves she had on cross contamination. That’s why I don’t use those towels. This showers need a serious steam cleaning.just saying. Only reason I gave them a star is because I have to.

The staff at Arby’s really showed how to be professional in a difficult situation I was upset they didn’t have the new berry sauce and it really showed lol but the two workers apologized and maintained tone and all and offered another sauce and the pilot cashiers were so sweet they made sure I had everything I needed before heading back out to the rain.

Management is worthless. They got the pumps set up to max sure it cuts off at 50 gallons so you can not get the bonus points. Management does not care. Employees are awsome and helpful

OTR Long Haul Owner Operator Truck Driver. Ok honestly this was one of the nastiest Pilots that I have ever been to. Trash everywhere , toilets backed up, No showers at all due to the people I was told are out sick. I was not told what the illness was. I got our wast

This review is based upon an indoor sticker purchase. Excellent customer service and restrooms. Many blessings to all for the New Year!

Fuel island poorly designed. When in for coffee at 8pm and there was none brewed with having a dunkin station , you would think either pilot house or dunkin would be available but nope. Poorly ran it seems too.

The positives : VERY few. Water pressure in the showers were decent but water not very hot. Parking lot is decent and you should t have a problem getting into a spot if you can actually drive. Now the horrible : the showers are disgusting. One of the worst and that’s saying a lot for pilot. Mold everywhere. Only one hook to hang anything while showering. No aerator on sink faucet causing water to go everywhere. No safety lock on door. Fan over sink has more dust on it then the haunted mansion in Disney World. Ceiling vent is just a wide open hole with no filtration. Over all , if you have shower credits anywhere else or can find a hose behind a dumpster someplace , you’d have a better experience then using this dump.

The worst Pilot you can come too. Pumps are ALWAYS broken. Always a problem here. Now having problems with the cash registers. Just close the place.

The showers have been down for about a week, and they don't sell hot food like a lot of the other Pilots. Or salads. The people that work here are really nice though. There is an Arby's inside.