I just wanted to thank one of your employees. He went above them beyond a day. I was threatened at the fuel pump with a gun an spit on a kick he called call the authorities for me? I didn't get it named White gentleman 30s, Really nice guy. He's gonna get employee of the year. You got my vote. Was about 2 to 3 o'clock today. Everybody in the store will remember it. This is the guy that threat to me

I’m a truck driver , as someone else already said this truck stop has a bad layout. Very tight almost too tight for truck drivers like my self to blindside , 45,90 degree backing. Employees are very nice but us truckers need more space to back into spaces

It's not to love? Great price on gas and Don't gouge you on snack prices and clean bathrooms which is most important!

Worst truck stop layout. Never seen so many drivers not capable of backing. Was a circus at 15:00. Woke to see a local cop parked in lot. Great place for doehead drivers to to unite.

Very convenient stop Right off of 84. It's a large facility with a wide variety of products and necessities for the truck drivers and pedestrians alike. The facility was really clean and the onstaff personal was very polite and helpful. Highly recommend store to prepare for your work day or raid trip.

Need to fire the guy named Lopez for harassing people during a shower and walking in on people demanding to get out. How does pilot even put up with that that’s a lawsuit waiting to happen. Waiting for this guy to clean showers and the line is 18 people

There aren't too many truck stops in this region. This one is a little on the small side, but if you get here early you ought to be able to get decent parking. Place was reasonably clean. Staff very friendly. Arby's on site and a great diner across the street.

For a small truck stop it wasn't bad and lacking in the usual ways. Cleanliness both in the store at the pumps and in the connected Arbys was below par but no surprise. Parking design was limited to the snap of the property which was pretty narrow for a truck stop. Pretty tight spots and having to circumvent the entire parking area to get to the diesel pumps was fun. Not really! Staff here although friendly is on auto pilot. Just grabbed supper at the Arbys and was nice to be able to use my Pilot rewards card to pay for supper. Not happy about my eat in meal shoved at me in 2 to go bags. Oh Well! Going to eat my meal inside and take a shower in the morning and see how that goes.

Wow ?, best customer service ever and professional service rendered by Will @ Pilot-store#394. He’s so nice and coordinated the store well. Wish all other stores could have people like him to help put more smiles on our faces all professional drivers! ?? . Keep it up, Will and keep it up PILOT TRAVEL CENTER.

Good Sunday morning. My wife and I pulled into pilot store# 394 last night and had the best experience ever thanks to store manager Will. He allowed us to park up front to the store due to my wife's disability so she didn't have to walk very far. Hats off to you Will for your great personality and displaying impeccable professionalism. Im a veteran 'Airborne' "" No le me tangre ""

Its a clean place. Parking lot fairly maintained. Too much reserve spots. Arby.s ? backs up but so do the fuel islands in the U turn of horror lol. Gett your ? s ready .. Dog friendly walk the whole lot twice 0.85 mi.. Saw a driver jogging in the parking lot. Awesum sauce. Staff was nice lovely tone. Lounge is no lounge waiting area for laundry.?. Basic

Hello! I visited the Newburgh Pilot Travel Center today and wanted to leave a review. Very well stocked with any and everything you could need. Sparkling clean in the store and bathrooms. Friendly staff as well. Would definitely recommend and visit again.

I agree with the other drivers the layout sucks the fuel station was backed up took 45 minutes to get fuel. Employees very nice

Clean hot shower food was good too, somebody truck got hit out there so watch out boys

Very tight parking spots for trucks and cars. Not much room to maneuver around. Definitely want to be alert and aware of your surroundings because sometimes people come flying through parking lots. Very limited space for for fueling up and putting air in your tires. Inside of store is okay with stuff and foods to purchase.

I used to love this pilot. But shower prep is slow, the pumps aren't working properly. I was next in line for a shower for almost an hour, I had to just leave. Guess I'll stink today and try again somewhere else tomorrow.

Place went downhill fast after they remodeled it, few of the employees, especially the managers,need an attitude check,if it wasn't for the customers they wouldn't have a job and the self checkout is a joke. Complete waste of time.