At Pilot Travel Center 409, we pride ourselves on being the premier truck stop in Tennessee for all your trucking needs. Conveniently located, we provide comprehensive trucking services including fuel, dining, and rest facilities every day of the year, around the clock. With over three decades of experience, our dedication to excellence in trucker facilities has never wavered. Our facility is equipped with everything truckers need to rest, refuel, and refresh, ensuring a comfortable and efficient stop on their journey.
A total of 18 reviews
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Immediately after I filled up my tank my dash light came on saying water and a tank. Was stuck on the side of the road for a whole weekend due to me having to pump out the gas and the water in the tank. Did not take accountability. Which I expect because it's a large company. Also was told by the general manager that a few days prior or week prior they had the diesel pumps moving slow due to their being cloud filters and contaminants in the fuel. I will never go to another pilot gas station Love's is better
I reserved a shower through the app on 10/19/23 at 10pm and there were two guests in front of me in the line. I received a message that my shower was ready at 5 am on 10/20/23. This is fine?
I know this is odd but the guy cleaning the bathrooms was amazing! He was cleaning and welcoming everyone that came in. Bathroom was super clean.
Very nice travel station and the bathrooms are decent. They have a fast food restaurant here, there is a cinnabon, a hot soup station and they serve pizza as well. A little bit of everything for sale so if you need it they probably have what you need. I was a little turned around looking for the register but I was probably tired and sleepy so I will not count that against the store and the layout. Also, they were pretty busy when we were there and the lines moved pretty quick.
Bathrooms are kept clean ? also you can always find something healthy to make a meal with. Coffee ☕ is good and fresh. Fontain drinks are good, but most of all the people serving you are always friendly and helpful.
What is the best truck stops professional and courteous walt!! Keep up the good work!
Awful Pilot never will I go back to this one Rude. Dirty .Waited for a shower to be cleaned while they all sit around
This place as nice clean and had friendly staff. Also had a Cinnabon and a Wendy's.
My mom lost her phone here during a long road trip, and the staff were massively helpful and polite during her drive back to retrieve it.
Small truck stop but this is the only pilot that i know that has i think 8 bathrooms. That is convinient for truck drivers. The only down side is when i got there there showers were down.
2 stars only for wendys despite workers there seeming like they hate it. This pilot needs to tend to its bathrooms better. Brolen paper holder, Urine covered seat, and urinal broke.
it was a normal truck stop from this truckers point of view. noting spectacular. If this post/pictures/videos were helpful, please give me a thumbs up. Don't forget to leave your review. Please and thank you!
Great customer service from everyone and very clean
Came here 18August around 11am to get some gas on pump 20. It pumped super slow and didn’t automatically cut off, causing gasoline to spill all over the side of my car and me (who is pregnant!). I had to throw out my clothes. I reported this to a staff member whose only response was “again? That’s the second time today”.. No “sorry”, no refund, and I didn’t even see them go out to clean or secure the pump in any way.
The Trucker Path site says it has an RV dump but does NOT!
Mixed experience. The coffee was very good and fresh, at 1 am on Memorial Day Sunday. I paid cash for it. Gas price was the lowest around by up to 30c, so I went to get half a tank (10gals or so). I did my usual and chose to use my credit card. Usually simple, but in this case it was suspicious and strange. I completed the usual security protocols correctly, but the message on the pump told me to go see the cashier. I didn't want to do that because it usually means paying in advance for an unknown amount of gas and making the whole thing more complicated, so I immediately canceled the transaction without even getting close to completing and the pump starting up to give me any gas. The pump acknowledged my cancel. Later that day my credit card company emailed me to confirm that the canceled transaction of $151 was genuine. Nope, it wasn't a hold... so I don't know how a transaction that never happened could be for such a strange amount as $151... but I have a great relationship with my credit card co. and the transaction stayed canceled. Makes me wonder what is happening at the pumps. Didn't detect a card skimmer.... something smells about the whole thing.
Nice place to stop for gas or rest. Most of the employees are nice and helpful, especially the manager. The place is well kept and clean too.
Best COLD showers around! If you're looking for a reliably hot shower keep driving. I stop here regularly but I won't be showering again until they fix this.