We have always loved the Pilot App because of the discounts on gas. However, multiple times it has just suddenly stopped working -- phone number won't work; card # won't work. Message says there are multiple accounts, which is not true. Customer service SUCKS. Their reply is always for me to physically go and get another card to add and use that one. Really? How about testing your IT systems before you release them to your customers. Moving over to Loves... So tired of all the hassles at Pilot.

3-12-24 1:30am Don’t waste your money on reserve parking if you are showing up after midnight, lady with the pink hair says she can’t go out after midnight to tell someone to move if they haven’t paid and are parked in your reserved PAID FOR SPOT, all she can do is give you a refund. What a waste.

Great customer service here; from the gentleman that cleans the bathroom and the parking lot to Madison at subway (she fixed my difficult order with perfection and was very patient). I will definitely star this location as I am a trucker and I ALWAYS stop at pilot. I’d give this location 10 stars if I could.

This pilot and the workers are excellent, there is no words to describe how helpful and were so grateful to have gone here.

Nice quick stop for petrol and coffee. Staff were very friendly and pleasant here.

Paid for parking on the app at 5:30 pm Got woke up very rudely at 1:00 am by a lady yelling at me to pay or leave or come inside and get pay slip . I say ok let me wake up and get dressed , even though I paid on the app , She comes back within a few minutes and beats on door again and yelling you got to move or get towed , I m like lady I paid on the app and I’m getting dressed to come inside like we discussed just a second ago , as I’m getting dressed she remains outside hitting door and rushing me like I’m her child . Long story short this place will not do their job and check to see if you paid online or not before they just wake you up rudely in the middle of the night The night shift lady is Very unprofessional and unacceptable

Showers are good, Subway inside, CAT scale, they don't have the new 'brew on demand' coffee makers, the WiFi stinks... I got 1Mbps download and 3Mbps upload, at 12noon from inside the store. Burger King right next door.

Their showers were amazingly clean! No wait either.. and prices weren't that bad or high either.

Don't really like this pilot. They need better customer service. You don't leave people standing waiting for 15 min for a shower.

Men’s bathroom for today 1-8-2021 Thai review is solo for quick gas stop and per. Men’s bathroom. Constant leaking and inside is disgusting. The lady at the register was on her phone texting when I asked her a question. Her response to the front door of the restroom? “I don’t know.” And didn’t even make eye contact. Cheers!

It's a small pilot it's convenient and it's good for a quick shower and a quick bite to eat it all depends on the time that you go course if you go in between the middle of the day it's going to be pretty crowded but if you go early in the morning you're probably going to be lucky and not get a line doesn't have that much space and parking so as I said it's just pretty good for a quick shower quick bite to eat fuel and on your way it doesn't have that many showers but they're clean.

One the cleanest truck stops that I have been through in all my years trucking!! Well stocked and cashiers are nice and courteous!! Only they never have restocked this size water. I was told Canada dry are slow with deliveries!!!

Dumbest truck stop employees on the interstate, literally couldn’t believe how retarded every single inbred idiot was that works here.

Very nice clean store. Troy was such an awesome employee! He’s always very friendly and welcoming. Always asks if he can help me find anything all done with a smile on his face

I came in too the store the other night There was only 1 employee working at the time (Troy) he was wonderfulwith dealingwith all the customershe had keeping a bright smile on his face and joking with customers. Troy is a delight to the store. Always a good experience with him

1 star is too many but I can't go any lower. This is one of the most disgusting Pilots I have seen in a long time. Trash every where, all over the fuel islands and throughout the parking lot. I had to get out of my truck and move trash out of the way just so i wouldnt run it over while parking. It's as if nobody picked up any Trash in well over a month. Went inside and everyone working here was grumpy. The subway people were very rude and the store cashier seemed extremely annoyed that I went to her register and not the self checkout. I was so sickened by this entire place and felt unsafe staying here that I decided not to stay the night and moved to the rest area just east of the exit.