I am absolutely livid about the experience I had with this company! We were shortpaid, and the reason? Because the driver arrived early for his appointment. Are you kidding me? In a big company where timeliness is paramount, they should know better. It's common knowledge that you have to check in early to secure your appointment, and yet this driver's early arrival cost us money. Our load was booked with Randall, and I can tell you this will be the last time I ever work with these guys. This experience has left me thoroughly disappointed and angry. It's a shame that a company that should be a pillar of reliability and trustworthiness has let us down so miserably. If you're looking for a dependable partner in your logistics needs, I'd strongly advise looking elsewhere because these guys just don't cut it.

First & last time working with this company. Booked a load with Dan, was told my driver he would be a “work in” that he would be looking at 2-2.5 hour waiting period to get loaded. Turned into a long 12 hours instead! Broker Dan refused to pay my driver any detention. Keep in mind load was max legal weight, was on the load for 4 days for a short distance & was also delivered on a holiday. (The pay was fair for the circumstances) but being held for 12 hours at the shipper with no detention being paid out not so much. Not a good first impression.

Broker deducted $100 due to a "restack" which the receiver never mentioned nor notated on the bills or the lumper. Not only that, but they did not pay detention either. They are not a good brokerage and will not be working with them again. Be cautious when using this company, as others have noted they tend to deduct for a lot of things and yet, as in our case, did not provide any sort of proof that there was an actual restack. In addition to all that, we invoiced the load back on 12.01 and they have a pay date of 01.23, way past 30 days.

I use First Call Logistics because they are the very best when it comes to customer service. Brock Hubble is my account manager. Brock ensures I have the best price. I usually receive quotes within an hour or less. I am alerted when loads are picked up, and when they will be delivered, which is essential for my operations. If I could give them 10 stars, I would!

not a professional broker, we delivered the cargo, we paid for a lumper at ALDI. the broker wanted photos of the unloading, but the driver couldn't enter the docks and the broker didn't give us the money for lumper fees, saying there was nothing they could do, but we paid to unload your load with seal intact. avoid :)

The customer reps I work with are quick to respond. They keep me updated and are always a pleasure to work with. They are easy to get a hold of and they work around last min changes and needs. Good team. Also, a few of the drivers they have hired have been very polite and have been reasonable regarding pricing considering the current atmosphere.

I have had nothing but wonderful experiences with Rylan McCarthy from First Call Logistics. The various loads we have worked with are always friendly and helpful, and the loads are as described. Load compensation is fantastic, I highly recommend them

Very helpful company. Mr. chuck is really good in getting loads right away. Their communication is really good and also very helpful. Love working with them we get at least 3 loads a week.

I recently worked with First Call and I had Eric Alexander as my broker. He was awesome to work with, very respectful and fair. Would recommend working with him if you can.

Shalaine with First Call is the best. I really enjoy working with her. But more than that, I love her meme game. It's the best in the biz. But seriously, if you ever need something moved, she's your go to. Just send it.

Greg and Mike at first call is one of the most honest and real brokers in the industry by far, they explain everything in detail before you take the load, it's always a pleasure working with them..FIRST CALL IS ALWAYS MY FIRST CALL WHEN LOOKING FOR A LOAD..Keep keeping it real guys...SHAVNR trans appreciate you guys...

Called after hour number for lumper payment, phone ring ring ring nobody answered. Retried twice.