Oak Harbor Freight Lines

Mark Allen went out of his way for us. He is a wonderful person and I hope that Oak Habor Freight appreciate him. We do.

Horrible is all I can say about this company, We were supposed have a scheduled pickup yesterday. No show, no call, nothing. Paid an employee overtime to wait around until 6pm even though they said they would be there no later than 3pm. Called today and was told they ran out of room on the truck yesterday(excuse) but was told they would be there by 230 this evening. Today my employee waited until 330pm when suddenly watched Oak Harbor driver pass our driveway twice appearing lost, had employee waving the driver down who just drove straight by. I immediately called Oak Harbor. While on the phone with Oak Harbor the CSR said "an exception" for the pickup just came through she said shoot one minute while I call the driver. She comes back on and says well we will have to do it tomorrow. I inform her this was supposed to be done yesterday and it was promised today that's when her attitude shifted. She then says well he cant make it now because he's.... now sick. So here we go with the excuse train. Step one - its not that hard to make a call to inform your customers that you wont be able to make it for what ever excuse you want to use. No matter.. BUT follow step one and inform the customer ahead of time not after nor not at all! HOW in the world are you still in business? Hands down one of the worst companies I have ever had to deal with. And yes CSR, I did leave a review like promised. There are plenty of better run companies out there. I would stay away from this clown show.

Great experience. Dispatch was helpful, and even replied at 9:30 at night to a message I sent via their website. (I was worried that they would send a truck too big to use our turnaround.) Delivery driver was professional and experienced, and super cheerful. Great communication. Great service. ----Later Had to change my review. I had such a good initial experience that I called Oak Harbor to handle a shipment for me. After giving me a quote and a greenlight and costing me $300 in shipment change charges, they suddenly decided they wouldn't take delivery of a greenhouse kit and then deliver locally to us. So now I've had to pay another $300 to change my shipment info again. So... $600 dollars later and being the recipient of several snippy emails, I'm screwed. AVOID.

I waited a total of 12 hours on three different days for my pallet to be picked up. No call, no show, no pickup. Dispatch was unable to locate the driver each day after telling me they would be there within the hour. They have lost my business for life. Pathetic!

Good rates, decent service. Bad billing agents. Be aware that they will tack on random fees without justification. You have to call and argue with them to get them to remove the fees. Then they repeat the same behavior again on the next shipment. It's clearly a money grab attempt. Also be aware that if you are due any monies from this company, you have to call and request it regularly, or they simply won't send it out. A few of our shipments have been damaged because they took it upon themselves to palatize them without approval. Then try to hit us for a reweigh fee, lift gate, etc - very scummy business practices.

Went to an interview with these guys, They tried to get me to start the onboarding process before making me an offer on pay. Made me feel like they were trying to find something to leverage lesser pay. Is over all the shop manager was a really nice guy. But the job wasn't a great fit for someone who owns expensive tools and does not want them outside in the rain. I was looking forward to going to work for these guys but the way they conducted the hiring process just really turned me off to the idea. I generally need to sleep on things a little bit not just get rushed in the door.

This the worst place that I have ever worked. No one knows what they are doing and who is incharge. They told me they were going to train me as long as needed and then they never had either someone to train or they pair me with someone taht have no time for me. When I ask fir help, no one helps. Worst 9 months of my life. This place needs to be sued. They break the rules all the time..

Be prepared to be hit with extra charges. I have used Oak Harbor numerous times and I am done with them. There is always an additional charge. You get a quote and there is still a charge of some kind they tack on. Rural delivery sur-charge, will call notification charge, residential charge (because your business is in a residential areal) No issues with the drivers, they have always been good or I would have given 1 star. Complaining to the last driver about these add on fees he tells me about how the last company meeting they are bragging up record profits. Well no more from me. There are a lot of freight companies out there, can't be greedier that Oak.

Only because I can't give them 0 stars. Have a refrigerator they were supposed to deliver last week. I postponed it to this upcoming Tuesday--when I was able to get off work to have the thing delivered. Get a call this am and am told they sent it to CA accidentally and can't deliver until wed or thurs. I asked to get delivery after work hours so I didn't have to take another day off of my new job, and they told me they didn't care and only pick up freight at 6pm. They are unwilling to make an exception for their mistake, nor are they willing to do anything to remedy the situation other than return to sender. Terrible customer service (especially the manager Peggy).If you want a straightforward, hassle free experience, stay far away from these people.

good company

I was told upon hire P&D drivers make upwards of 70K, MAYBE after 10 years when you eventually get off swing shift and work 12 hour days with OT. We are too stupid to math I guess, but it is still decent hourly so I let it slide. But on swing where you will start, 5 hour days are not uncommon so be prepared to "call it" at 8 when you started at 3 a couple/multiple times a month. I was told you would fill in for a hostler every now and then, try multiple times a week as a new P&D driver. The dispatchers/managers on the 2:00pm - 11:00 shift are dating. They give favor to drivers they like and dump on drivers they dont, be it with truck selection or tasks to complete for better hours. Office management is so out of touch with the yard dispatch does what they like and their word is law, basically office management is not engaged with the drivers whatsoever aside from friendly conversation. Most trucks are pushing a million miles, I red tagged 3 trucks in 2 days once. If you are the type to show up and do your job quietly and not get involved too much you might do well, other than that be prepared for high school social politics.

if the company makes money so do you.they give out bonuses to full time employees easy to get time off and the pay is good for the work you do.

High turnover rate even with the office staff. New drivers get the shirt end of the stick work it comes to hours.The pay rate is good and the job is typical.

This place is very judgmental and they pick on you they give you write ups for no reason and they don’t give you the days off that you ask for unless you are friends with them or they like you they have preferences with different drivers and treat everyone differently very bad company to work for

What is the best part of working at the company? Great pay and great terminal management What is the most stressful part about working at the company? The dispatchers are sometimes unorganized and do a horrible job at communicating. What is the work environment and culture like at the company? The work environment can vary depending on the mood of each individual. What is a typical day like for you at the company? A typical day for me is long drive hours

What is the best part of working at the company? Seniority gets you nothing. No time to recover from injury as there is no light duty activities. What is the most stressful part about working at the company? Physically demanding,irregular dispatching What is the work environment and culture like at the company? My way or the highway mentality. They say they listen,but what they are listening to are for people who dont go with thier flow What is a typical day like for you at the company? First i wait for a dispatch by text,usually 5:30 am telling me what time i need to report in,usually 2hours notice but most times less than that.several ASAP moments. When u arrive to work they will assign you a tractor and inform you of your tasks for the day No matter your work load you are required to take a 30 min “lunch” break,often very conflicting and seldom at your convience. Most days are 10-12 hrs some days more some days less

I liked working for them overall, but they have a lot of old equipment that they need to replace. A lot of heavy pallets you work with a manuel pallet jack. They will put anything on the truck that is not condusive for a box trailer that should be on a flatbed trailer...

What is the best part of working at the company? The wages are good, management is goodish. Chance to move up. What is the most stressful part about working at the company? Fast paced job, not really flexible. Not enough time off. What is the work environment and culture like at the company? Pretty good, you can file grievances.

What is the best part of working at the company? Nothing at all..to much work and they only give u a peanut. What is the most stressful part about working at the company? Delivering damaged pallets everyday. What is the work environment and culture like at the company? Non professional and low moral. What is a typical day like for you at the company? Stressful and no direction to your career.

This was one of the worst places I worked. Horrible hours (either too much to do or too little). Old and outdated fleet. Management doesn't believe you when things happen that you didn't do. Pay is average but it's rediculous when guys been working for the company since the 80s and make the same amount as the guy they hired yesterday. This job made me realize I hated driving trucks.

You won't ever do a good job. There's always ways you should have done better. Harassment at night, uncalled for. I've seen 1970's mobile home trailers with better electrical stability then their Loomis Rd location in Stockton.

Management is great. The job is ok when there is work. You never know when you’re getting off (It could be a 5 hour day or 14 hour day) so don’t plan ahead..

Horrible management from the top down has created a toxic work environment. Equipment is absolute garbage, with trailers from the 80's and trucks that shouldn't even be on the road. Management will lie to your face with a smile on theirs.

People is leaving the company because of the bad management and poor benefits, they have descent equipment, morning and afternoon schedules. Hard to find Palletjacks even if we needed for the job.

You can expect longer than 8 hr days at this terminal, really depends on the season and how under staffed. Mostly doing a route in the morning and afternoon and then long box swaps at night. The benefits are great the pay is good, but not quite as high as I’ve heard some other companies pay. The other drivers and dock workers are friendly. Management doesn’t bug you if you do your job.